Do you charge for an initial visit?

No, your first visit is served as a courtesy to you and your family dentist.  Please see First Visit for more information.

At what age do you start seeing patients?

The American Association of Orthodontists recommends that all children be seen for the first time around age 7.

Why do you evaluate patients so young?

The purpose of early evaluation is to inform and observe, more than to start treatment.  At this early age, the eventual needs may be identified and discussed.  An observation schedule is arranged until the patient is ready to begin treatment.  A small percentage of this young group may need some form of intervention.

How long will the first visit take?

The first visit can last anywhere between 45 minutes and 1 hour depending on how ready the patient is for treatment.  Please see First Visit for more information.

Do you take patients transferring from out of town or other orthodontists?

Yes we do.  We handle a patient transferring into our office just like a new patient.  We gather complete diagnostic records to show the current status and propose treatment to complete the work that has been started.

Do you have any adult patients?

Absolutely!  A growing percentage of our patients are adult.

What is the difference between an orthodontist and a dentist?

An orthodontist is a general dentist that has had at least 2 more years of full-time specialized training in orthodontics resulting in a nationally accepted specialty certificate.  The orthodontist then limits their practice to dentofacial orthopedics and straightening teeth.

Can I make all my appointments in the afternoon after school and late in the day?

We will do our best to work with your schedules and accommodate your family needs.

Do you see patients for emergencies?

Yes, feel free to visit emergency care for more information.

Financial Questions

Can we make reoccurring payments?

Yes.  Whether or not you have insurance, we work with you to structure a convenient payment plan to allow you to pay for orthodontic services over a period of time that coincides with your treatment plan.

How do you handle insurance?

We accept all major dental insurance plans.  Many insurance plans have a lifetime orthodontic benefit that is separate from your regular dental benefits.  For your convenience, we will verify benefits before treatment begins and file insurances claims for you once treatment starts.

Do you take American Express, MasterCard, Discover and/or Visa?

Yes, we accept all major credit cards.

Do you have direct debit?

Yes, we have arrangements for direct debit.

Do you charge interest?

No, we do not.

Do you give family discounts?

Yes, we would love the opportunity to serve the whole family and have special courtesies available for multiple patients from the same family.

What discounts are available?

We provide many courtesies to our patients to help make orthodontic treatment affordable.  Ask us about our educator, first responder, and military personnel discounts.

Is Invisalign and/or LightForce more expensive than braces?

Not at London Family Orthodontics! Dr. London believes that the patient should be able to participate in the orthodontic experience with the treatment modality that fits their needs.

Types of Treatment

What is Phase I treatment?

Phase I treatment is delivered early and before all permanent teeth have erupted.  The purpose of this early care is to start correcting harmful malocclusions that may be more difficult or impossible to correct later.  Phase I treatment does not eliminate the need for conventional orthodontic care done during adolescence.

What is Phase II treatment?

Phase II treatment is conventional orthodontic treatment that follows Phase I treatment.

How do I know if Phase I, II, or both types of treatments are necessary?

An early visit is suggested.  About 10 to 20 percent of young patients may benefit from Phase I treatment.  Most other patients are observed until the appropriate time to initiate comprehensive care.

What is comprehensive treatment?

Comprehensive treatment is one single phase of orthodontic treatment to address all problems.

How long does comprehensive orthodontic treatment take?

Comprehensive orthodontic treatment can usually be accomplished in 18 to 24 months of active tooth movement.  However, treatment can sometimes take as little as 6 to 10 months or in more severe cases, 24 to 36 months.  Comprehensive orthodontic treatment is more efficient, decreasing treatment time, when Invisalign or LightForce technologies are utilized.

How does Invisalign work?

Invisalign is a series of clear aligners that the patient is responsible for changing on a weekly basis.  The orthodontist treatment plans the movement for each individualized tooth and prescribes minor adjustments to the teeth over the course of the treatment process.  Invisalign is often a good, if not better, choice for all patients to achieve their orthodontic needs.

How do braces work?

Crooked teeth are gradually moved into desired positions by taking shaped wires and attaching them to brackets on the teeth.

If I need to be pre-medicated for the dentist, do I need to take my medicine for the orthodontist?


Do retainers need to be worn after braces?

Yes, retention is for life.  Retainers are generally worn full-time for 2 months, followed by nighttime wear indefinitely.

Why do teeth get crooked after wearing braces or aligners?

Teeth will always have a memory of where they came from.  Teeth move throughout life whether you have had orthodontic treatment or not.  It is part of the natural aging process.  This is why retainer wear is recommended indefinitely to maintain your orthodontic results for life.

Do you use permanent retainers glued to the backs of teeth?

For some patients, permanent retainers are attached to the back of teeth, however, this process is avoided when possible for the sake of oral hygiene and proper retention following treatment.